EclipseMy: Malaysia's One-Stop Solution for Cyber Cafes, Esports Cafes and Esports Hotels (Since 2008)
EclipseMy has designed, built and supported gaming venues across Malaysia since 2008. We take an investor from an empty lot to a fully operating cyber cafe, esports cafe or esports hotel — and stay on after opening to keep it running.
This article explains why the opportunity is worth investing in, what EclipseMy delivers, and how to start.
Part 1: Why It's Worth Investing In
The opportunity
Gaming in Malaysia has moved beyond the traditional cyber cafe. Players now look for venues with high-end PCs, fast and stable connections, comfortable seating, food and drinks, and a place to compete and socialise. Esports cafes and esports hotels meet that demand, and they earn more per customer than a basic PC rental outlet.
The barrier for most investors is not demand. It is execution: finding a suitable location, getting licences approved, renovating, buying hardware, setting up the network and software, hiring and training staff, and keeping everything running after launch. Each step usually means a different vendor, and every handover between vendors adds delay, cost and risk.
What you get with EclipseMy
One team handles the entire project, from site selection to opening day and ongoing operations. You deal with one point of contact, follow one timeline, and hold one party accountable.
What drives your return
Return driver | How EclipseMy delivers it |
|---|---|
Lower setup cost | Bulk hardware purchasing from our supplier network |
Faster opening | Planning, renovation, hardware and software run in one coordinated schedule |
Additional revenue | Desktop game advertising and cafe event hosting earn income beyond PC hours |
Less downtime | 24x7 online support and a hardware management system that flags problems early |
Tighter cost control | An integrated POS system tracks sales, sessions, and food and drink in one place |
Ready staff from day one | Staff and supervisor training before you open |
Track record
- In business since 2008 — over 18 years in the industry
- Cyber cafes, esports cafes and esports hotels delivered across Malaysia
- Thousands of gaming PCs supplied, installed and supported
- Project references are available on request during consultation
Part 2: Proof of EclipseMy's Capability
Three business models, one provider
Cyber Cafe | Esports Cafe | Esports Hotel | |
|---|---|---|---|
Concept | Affordable PC gaming and internet access | Premium gaming venue with tournaments, food and drinks | Hotel rooms equipped with high-end gaming setups |
Target customer | Students, casual gamers | Competitive and social gamers | Gaming groups, travellers, esports teams |
Revenue streams | Hourly PC rental, snacks | PC rental, food and drinks, events, advertising | Room bookings, gaming packages, events |
Scale | Sized to the location and budget | Sized to the location and budget | Sized to the number of rooms |
Investment | Lowest entry cost | Mid to high, depending on specifications | Highest, covering hospitality and gaming |
Full service scope
A. Planning and setup
- Location, licence and permit consulting — We assess locations for foot traffic, target demographics and local council requirements, and guide you through applying for the licences and permits a cafe needs.
- Shop renovation and furniture design consulting — We plan the layout, lighting, ventilation, power load and gaming furniture so the space is comfortable for players and efficient to operate.
B. Hardware and infrastructure
- Bulk hardware purchasing — PCs, monitors, peripherals and gaming chairs bought at volume pricing through our supplier network, with specifications matched to your budget and concept.
- Networking — A properly designed wired network with structured cabling, so the venue gets stable, low-latency connections for competitive play.
- Free WiFi — Customer WiFi kept separate from the gaming network, so mobile users don't slow down PC performance.
C. Software and operations
- Customizable game menu — A branded launcher showing your game library, promotions and outlet identity. You can update it at any time.
- Hardware management system — Central monitoring of every PC's status, temperature and faults, so problems are caught before customers notice them.
- POS system — One system for PC session billing, membership, top-ups, and food and drink sales, with sales reports for the owner.
D. Revenue add-ons
- Desktop game advertising — Advertising space on customer desktops and the game menu that you can sell to brands, giving you income that doesn't depend on PC hours.
- Cafe event hosting — We help plan and run tournaments, community nights and brand activations, which bring in new customers and lift food and drink sales.
E. People
- Staff training — Day-to-day operations: customer service, the POS, opening and closing procedures, and basic troubleshooting.
- Supervisor training — Outlet management: shift scheduling, cash control, reading sales reports, escalating faults, and organising events.
F. Support
Support channel | Availability | Covers |
|---|---|---|
24x7 online support | 24 hours, 7 days | Remote troubleshooting for software, network and system issues |
Office-hours support | Monday–Friday, 9am–6pm | Account matters, configuration changes, upgrades, planning |
Travel support | By arrangement | On-site visits for hardware faults, installation and inspections |
Project process
- Consultation — Understand your goals, budget and preferred concept.
- Location, licences and permits — Select the site and prepare the applications.
- Design and renovation — Agree the layout, then carry out renovation and furniture installation.
- Hardware and network — Bulk procurement, installation, cabling and WiFi setup.
- Software setup — Configure the game menu, hardware management system, POS and advertising.
- Training — Train staff and supervisors on site.
- Opening — Test runs, launch day support and an opening event if required.
- Ongoing support — 24x7 online support, office-hours support and on-site visits.
We agree the project timeline with you at the start. It depends on how ready the site is, how long licensing takes and the renovation scope.
Why EclipseMy
- Experience — Over 18 years building and running gaming venues in Malaysia.
- Single accountability — One team covers every stage, so responsibility never falls between vendors.
- Built for revenue — Advertising, events and POS reporting are part of the setup, not extras added later.
- Support after launch — 24x7 online support, office-hours support and on-site visits keep your outlet running.
Part 3: Summary and Contact
Building a gaming venue normally means managing many vendors at once. EclipseMy replaces them with one team that has done this since 2008. We cover location, licences, renovation, hardware, networking, software, training and long-term support.
For an investor, this means lower setup risk, a faster opening, more revenue streams and an outlet that keeps running after day one.
Start with a free consultation
Contact us to discuss your concept, budget and location.
Mr. Chun 📞 +60 12-617 9359
EclipseMy — Cyber Cafe, Esports Cafe and Esports Hotel One-Stop Solution, since 2008.
Company Info
Our vision and mission focus on building flawless networks and powerful hardware setup that eliminate downtime, giving you 100% uptime for continuous play.
We connect your venue with flawless network installation and structured cabling for stable, low-latency play.
We supply latest peripherals and high-demand tech gadgets through our bulk gaming venue hardware procurement channel.
We maintain your operational hardware with reliable, expert troubleshooting and IT support to prevent downtime.
Contact Us Now
If you want build profitable gaming outlet fast, EclipseMy is your trusted partner since 2008.
Contact Mr. Chun
Phone : +60 12-617 9359
Whatsapp : https://wa.me/126179359
for free consultation to plan your cyber cafe setup Malaysia, esports cafe setup, or esports hotel setup efficiently, boleh!
Frequently Asked Questions
General
What does EclipseMy do?▼
We are a one-stop solution provider for cyber cafes, esports cafes and esports hotels in Malaysia. We cover location consulting, licences, renovation, hardware, networking, software, staff training and ongoing support.
How long has EclipseMy been in business?▼
Since 2008 — over 18 years.
Which areas do you cover?▼
All of Malaysia.
Do I need gaming industry experience to invest?▼
No. We handle the technical setup and train your staff and supervisors, so owners can focus on the business side.
Can you upgrade an existing cafe instead of building a new one?▼
Yes. A cafe has to keep updating to meet market expectations and attract newer, younger customers. We upgrade hardware, network, software and interiors for existing outlets so they stay competitive.
Investment and returns
How much does it cost to open an outlet?▼
It depends on the concept, the number of PCs or rooms, the hardware specifications and the renovation scope. After the first consultation we give you an itemised quotation, so you see the full cost before you commit.
What is the typical payback period?▼
It depends on location, pricing, opening hours and how busy the outlet is. During consultation we use our experience from past projects to prepare a projection for your site.
What are the main revenue streams?▼
PC hourly rental, memberships and top-ups, food and drinks, desktop game advertising, event hosting and, for esports hotels, room bookings.
Do you offer financing or instalment plans?▼
We discuss payment arrangements case by case. Talk to us about your budget and we will look at the options for your project.
Do you offer packages?▼
Yes. We tailor every package to your concept, outlet size and budget. You can take the full one-stop package or only the services you need.
Location, licences and renovation
Can you help me find a location?▼
Yes. We assess sites for foot traffic, target demographics, competition and whether they meet local council requirements.
What licences does a cyber or esports cafe need?▼
Usually a business licence from the local council (PBT), plus other approvals depending on the location, the type of premises and whether you serve food. Requirements differ from council to council, so we check them for your chosen site.
Do you handle the licence applications for me?▼
We guide you through the whole process: which licences you need, what documents to prepare, and how the premises must be set up to pass inspection.
Do you do the renovation work, or only the design?▼
We provide renovation and furniture design consulting, and coordinate the work so the layout, power, cabling and furniture are ready for the hardware installation.
How long does a project take from start to opening?▼
It depends on how ready the site is, how long licence approval takes and the renovation scope. We agree a project timeline with you at the start and run all stages on one schedule.
Hardware and network
What hardware brands do you supply?▼
Our builds are mainly Intel-based, and we are now introducing AMD-based options. Monitors and peripherals are chosen to suit your concept and budget.
How does bulk purchasing lower my cost?▼
We buy in volume through our supplier network, which gives better unit pricing than buying retail for a single outlet.
Is the hardware under warranty?▼
Yes, it is covered by the manufacturer's warranty. If something breaks, contact our support team and we will help you through the claim.
How do you make sure the network can handle competitive gaming?▼
We design structured cabling and a wired network for low latency and stable connections, sized to the number of PCs in the venue.
Will the free WiFi slow down the gaming PCs?▼
No. Customer WiFi runs separately from the gaming network.
Do you arrange the internet line?▼
We advise on the right business fibre plan for your PC count and coordinate with your internet provider during network setup.
Software and operations
What is the customizable game menu?▼
A branded launcher that shows your game library, promotions and outlet identity. You can change it at any time.
What does the hardware management system do?▼
It monitors every PC's status, temperature and faults from one dashboard, so problems are found early.
What can the POS system handle?▼
PC session billing, memberships, top-ups, and food and drink sales, with sales reports for the owner.
Is there a monthly fee for the software?▼
Software costs are shown clearly in your quotation, so you know upfront what is one-off and what is recurring.
How does desktop game advertising earn me money?▼
Advertising space on customer desktops and the game menu can be sold to brands, such as game publishers, hardware brands, food and drink companies and local businesses. This gives you income that does not depend on PC hours.
Training, events and support
What do staff and supervisor training cover?▼
Staff: customer service, using the POS, opening and closing procedures, basic troubleshooting. Supervisors: shift scheduling, cash control, sales reports, escalating faults and organising events.
Can you help us run tournaments and events?▼
Yes. We help plan and run tournaments, community nights and brand activations.
What support is available after opening?▼
24x7 online support for remote troubleshooting, office-hours support on weekdays (9am–6pm) for account and configuration matters, and travel support for on-site visits.
Is there a charge for travel support?▼
Yes. The charge depends on the distance to your outlet and can be negotiated.
Is ongoing support included or a separate contract?▼
The support terms are part of your package and are set out clearly in the quotation. Support can be renewed so your outlet stays covered over the long term.